Sale manager
Location: Hanoi, Vietnam
Company: IE&Co
Our mission is to promote collaboration and educational well-being by fostering relationships, understanding and trust between IE&Co’s stakeholders.
We directly collaborate with learners, enabling them to acquire the necessary English proficiency, confidence, and effective communication to change their lives for a better future.
Our commitment entails assisting learners o get top-notch education and obtain globally recognised certifications.
Role Purpose
To lead the customer management and sales function in the delivery of IELTS sales targets and KPIs. Furthermore, to motivate and foster a good team spirit that enables a high quality, efficient and positive experience for customers, clients, and stakeholders.
Main accountabilities but not limited to the following:
Build, lead and motivate the Sales and Customer Management team to achieve and exceed new sales and conversion KPIs.
Run the day-to-day operation of IE&Co in accordance with corporate standards and policies.
Map customer learning journeys, measuring the customer experience regularly to make improvements.
Work closely with Marketing on lead generation strategies.
Facilitate a monthly session that analyses NPS trends and reasons impacting performance.
Monitor test day experiences on a quarterly basis and use observations for continuous service improvement.
Role specific knowledge and experience:
- Ability to lead a sales team.
- Dedication to providing great customer service
- Excellent written and verbal communication skills
- Minimum requirements:
University Degree and above
At least two years’ experience in planning and implementing sales strategies, customer relationship management and managing and directing a sales team.
Desirable
- Knowledge of CRM and GC
- Graphic and content design
Benefits
- Salary: $700 up to $1000, depending on qualification and experience.
- Contract type: Indefinite.
- Annual bonus.
- KPI bonus.
- Good chance to study and develop career path stably.
- Opportunities to be trained in the professional environment to maximize your potential.
- English Training Scholarship for staff and family members at IE&Co.
- 15 working-days recreation leave, public holiday leave.
- Annual medical examination.
- Outing Trip.
- Other benefits, according to IE&Co’s policy
Further Information
Location: Room 302, TH Office Tower 20, 35/45 Trần Thái Tông, Cầu Giấy, Hà Nội.
Email: maiket@ieco.edu.vn
Tel/ Zalo: 0913 926 385